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Booking and cancellation 2021

Until further notice, we have changed our booking and cancellation policy so that you can look forward to your stay without worry and feel at home with our simple, flexible booking process:
To secure your booking, we ask that you provide us with your credit card details. A deposit is not necessary.
You can cancel your stay for free up to 48 hours before arrival. If you cancel after this, check in late, check out early or are a no-show, we will charge 100% of the booking fee.

We recommend you a travel cancellation insurance.

Booking and cancellation 2022

For a definitive reservation, we require a deposit of 30% of the desired arrangement until 30 days prior arrival. Up to 30 days prior to arrival the cancellation is free of charge and the deposit will be refunded. In case of cancellation between 29 to 14 days prior to arrival we will charge the 50% of the total amount. For later cancellations, no show, in case of late arrival or early departure, 100% of the booked arrangement will be charged.

We recommend you a travel cancellation insurance.

Local tax

A local tax of 2.10 € per person (aged 14 years and over) will be charged per day.

Check in/check out

Your room is ready for check-in from 2:00 p.m. The check-out time is 11:00 a.m. We would be happy to offer early check-in or late check-out for an extra fee, depending on availability.

Parking

Your car is in safe hands with us. You can park your car in the hotel’s private parking area at no extra charge. You can hire our garage upon request and for an extra fee.

Vegan & vegetarian

We want to create dishes that reflects the authenticity of our products, that indulge all the senses and appeal to guests’ physical, mental and spiritual well-being and as a matter of course includes also vegan and vegetarian dishes.

A place to breathe

Creating a place to breathe is one of our heartfelt desires. We therefore kindly ask our guests to help us achieve this goal by not smoking in our suites, on the balconies or rooftop terraces, in the restaurant, garden, by the pool or on our panoramic terrace. At Castel Fragsburg we provide two atmospheric places where our guests can enjoy their tobacco: our Bohemian porch swings by the main entrance and our rose garden by the terrace.

Dogs

We would be happy to welcome your dog to the Fragsburg. If you plan to bring your four-legged friend to the Fragsburg, we hope that you can understand we have a few restrictions in place. Out of respect for other guests, dogs are not allowed to be left in your suite unsupervised. The panoramic restaurant and balcony are also not suitable for dogs. If you wish to enjoy dinner in your dog’s company, our service staff would be happy to reserve a table in our Maximilian Stube. There is also an area on our terrace where you can eat with your dog. Our heated outdoor pool and the sunbathing lawn are also not suitable for dogs. We would be happy to place loungers in the rose garden if you want to enjoy the sunshine with your pet. Please bring your dog’s own bed or basket to ensure they are as comfortable as possible. We will charge € 35.00 per dog per day, food not included.

Pay online

Pay from the comfort of your home: easy, fast and safe.

Bank details

Hotel Castel Fragsburg
Bank: Sparkasse
IBAN: IT75 J060 45585 9100 0000 500081
BIC: CRBZ IT 2B

Payment methods

We accept cash, EC cards, MasterCard, Visa and American Express.

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